Returns & Exchanges

We know you’re busy, and only want you to wear something that makes you feel confident, so please follow our tips to ensure a speedy returns process.

To be eligible your item must be unused and in the same condition that you received it. The wash bag is a gift from us to you and need not be returned.

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.

 

Late or missing refunds (if applicable)

If you have not received your refund yet, please contact us at info@onepdesign.com.au.

 

Sale items (if applicable)

Depending on the sale promotion, some sale items cannot be refunded.

This will advised at point of sale.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@onepdesign.com.au and send your item to Suite 104, 12 Waters Road, Neutral Bay, NSW, 2089, Australia.

 

Shipping

To return your product, you should mail your product to Suite 104, 12 Waters Road, Neutral Bay, NSW, 2089, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

You may wish to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

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