Frequently Asked Questions

How do I check the status of my order?

You can access information about the status of your order here

Can I get same day delivery?

We use Australia Post to deliver our customer orders and they usually arrive within 3-4 days within Australia. Should you have a special occassion and need your garments faster than this, please contact us on info@onepdesign.com.au to arrange a courier or pick up.

How do I return an item purchased on onepdesign.com.au?
What is the return policy for onepdesign.com.au?

You can access our returns policy here

Can I cancel or change my order?

Stuff happens, things change or you simply may have hit the wrong button when doing two things at once. Simply email us at info@onepdesign.com.au to see what we can do about your order. No promises, but if it hasn’t been shipped yet, we can amend your order.

Can onepdesign.com.au ship outside Australia?

Sure can. We ship anywhere in the world. Delivery costs will be calculated at check out and cost dependent on your location.

What forms of payment do you accept

We take all credit cards, PayPal and Afterpay. Should you wish to do a direct debit instead, simply contact us at info@onepdesign.com.au for details.

What if I have a problem with my onepdesign.com.au product?

We really hope this is not the case, but should you experience any problems, please send information and photos to info@onepdesign.com.au

Why don’t you have white wool in your range?

Unfortunately, white merino cannot be achieved. Optical brighteners which would be used to achieve the colour white have a very poor wash fastness and light fastness on merino; this consequently causes the “white” merino fibre to “yellow” quickly back to the base shade.

All untreated merino yellows in sunlight and yellows with any alkali detergents used in garment washing.

What is traceable wool?

Traceable wool means transparency on where the wool has been sourced. When we can trace wool used in One P garments, we can ensure the wool has been sourced responsibility and verify a chain-of-custody history including what farm or region it has come from.

What is the Responsible Wool Standard?

One P wool complies with the Responsible Wool Standard, a standard developed by the Textile Exchange addressing issues of animal welfare and land management by wool farmers.

It is a tool for brands and retailers to use to have an assurance that the wool they buy is sustainably grown and from an environment in which animals are not mistreated

The full standard can be found at: www.responsiblewool.org

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